Error: "Passwords do not match" when setting an eRaider password


Symptoms

When setting an eRaider password, you receive the following error message:

*Passwords do not match

EXAMPLE: From "Change Password" utility

eRaider "Change Password" screen showing the error message mentioned above

EXAMPLE: From "Forgot Password" utility

"eRaider Password Reset" screen showing the error message mentioned above

EXAMPLE: During eRaider account setup

"eRaider Account Set-up" screen showing the error message mentioned above

EXAMPLE: From eRaider Account Manager

eRaider Account Manager screen showing the error message mentioned above

Cause

You must type the same password into both fields for confirmation. The password typed into one field does not match the other.

Resolution

Ensure that the password typed into both fields matches.

Outcome

You are able to complete the process of setting a password for your eRaider account.