Received Microsoft multifactor authentication (MFA) prompt, but you weren't trying to sign in


Symptoms

You receive a prompt on one of your devices that you are attempting to sign in, and the prompt asks you to verify a code or that it's you attempting to sign in. However, you were not attempting to sign in to anything at the time.

Cause

Potential causes:

  • It could be a delayed notification from one of your previous sign-in attempts.
  • One of your apps could be attempting to sign in automatically without your awareness.
  • It could be someone else attempting to gain access to your account.

Resolution

Check all of your apps that authenticate with your eRaider account carefully on each of your devices. One of the apps could be trying to authenticate, and that may be the source of the prompt.

Please go to https://mysignins.microsoft.com and view all sign-in attempts there. If it wasn't you, and you see the attempt listed, see if it was a successful attempt or not. If it wasn't successful, no further action is needed on your part. If the attempt was successful or you have further questions, please submit a multifactor authentication assistance request.