Error: "An error has occurred" or "The Single Sign On account was not found" when signing in to TechAlert


Symptoms

You receive the following message when attempting to sign in to TechAlert:

An error has occurred

The Single Sign On account was not found. To try with a different account, restart your browser. Otherwise, contact your administrator.

TechAlert login pop-up with the error message “An error has occurred”

Cause

Your eRaider account does not have access to sign in to TechAlert at this time. This could be due to one of the following reasons:

  • If you are a student, you have not registered for classes in a current or upcoming semester, or it is more than 90 days before the start of a semester for which you are registered.
  • If you are an employee, your ePAF is not complete yet, or your official hire date is in the future.

Resolution

Students

Ensure that all of the following are true:

  • You are enrolled for classes for a current or upcoming semester.
  • It is less than 90 days from the first day of class for a semester in which you are enrolled.

Faculty and staff

Ensure that the start date on your ePAF is not in the future.

You may also wish to check with your employment services coordinator (ESC) to see if anything can be done to expedite the processing of your ePAF.

Outcome

You are able to sign in to TechAlert.