Unable to download Malwarebytes software from TTU networks


Symptoms

When you attempt to download software from malwarebytes.com, you encounter error messages similar to the following:

This site can’t be reached

The connection was reset.

Try:

  • Checking the connection
  • Checking the proxy and the firewall
  • Running Windows Network Diagnostics

ERR_CONNECTION_RESET

example screenshot

Cause

Due to licensing concerns, Information Technology has placed a firewall block on Texas Tech University's Internet firewall to prevent downloads of Malwarebytes software. This does not apply to the residence hall networks, but it does apply to TTUguest Wi-Fi, TTUnet Wi-Fi, and TTUnet wired.

Resolution

There is no known resolution at this time.

Workaround

You may download Malwarebytes software from a non-TTU network.