Symptoms
When you attempt to download software from malwarebytes.com, you encounter error messages similar to the following:
This site can’t be reached
The connection was reset.
Try:
- Checking the connection
- Checking the proxy and the firewall
- Running Windows Network Diagnostics
ERR_CONNECTION_RESET
Cause
Due to licensing concerns, Information Technology has placed a firewall block on Texas Tech University's Internet firewall to prevent downloads of Malwarebytes software. This does not apply to the residence hall networks, but it does apply to TTUguest Wi-Fi, TTUnet Wi-Fi, and TTUnet wired.
Resolution
There is no known resolution at this time.
Workaround
You may download Malwarebytes software from a non-TTU network.