Error: "Access Denied" or "Your network access has been restricted for failing to complete…"


Symptoms

When connected to the TTUnet wired network or TTUnet VPN, you receive the following message when attempting to access a website:

Access Denied

Your network access has been restricted for failing to complete the required Cybersecurity Awareness Training. Please follow the link below to sign-in to Cornerstone and complete your training. Network access will be restored automatically within 1 hour of completing the required training.

example screenshot

Cause

You did not complete cybersecurity awareness training that is required to maintain access to TTU systems and services.

Resolution

Sign in to Cornerstone and complete the required course. Access to Cornerstone has not been restricted.

Outcome

After completing the course and waiting one hour, you are able to access IT services again.