Your computer is unable to connect to the TTUnet wired network.

There are many possible causes. Please follow the steps below to troubleshoot the problem.

1. Check your port designation (residence halls only).
   
   For TTU residence halls, the connection is only guaranteed to be enabled if someone is registered to be living there. For instance, if you live alone in a room and are registered to live on the A side, the only port which may function is the A port; the B port may be turned off. Make sure you are using the correct port on the side that you are registered to live. The name of the port should be visible on the wall plate.
   
   TIP: If you have problems related to physically damaged ports, please see Network port is physically damaged and needs repair.
   
   
2. If possible, test the port by plugging in another device to the port. This gives you more information about whether the problem is with the port or the device.
   
   
3. Configure your speed and duplex settings to the correct option for the TTUnet network.
   
   If you changed the setting, try using the Internet again (by using the web, etc.) to see if that fixed the problem. You may have to try several settings to see which one works best.
   
   
4. In the Settings app, click Network & internet. Then, choose Advance network settings.
   
   
   
   
5. Under "Network adapters", click the one that is connected to the TTUnet Ethernet network.
   
   
   
   
6. Next to "More adapter options", click Edit.
   
   
   
   
7. Click Internet Protocol Version 4 (TCP/IPv4) to highlight it, and then click Properties.
   
   
   
   
8. Verify that the options shown below are selected. Then, click the Advanced button.
   
   
   • Obtain an IP address automatically
   • Obtain DNS server address automatically
   
   
   
   
9. Verify that Automatic metric is checked.
   
   
   
   
10. Click the DNS tab. Verify that the settings match those in the screenshot below.
    
    
    
    
11. Click the WINS tab. Verify that the settings match those in the screenshot below.
    
    
    
    
12. Once all the above settings are correct, click OK until you are back at the Settings window. You can close the Settings window.
    
    NOTE: If you changed any settings, try connecting to the network again (by accessing the web, etc.) to see if that fixed the problem. If it didn't fix the problem, you may wish to try the following troubleshooting.
    
    
13. Try connecting to the network/Internet again.
    
    If you still cannot connect, try testing your computer by plugging it into a port that you know is working, such as one a friend or co-worker has been using. This will help determine whether the problem is with the port you've been using or with your computer.

Outcome

Your computer is connected to the TTUnet wired network.