How to: Link to a catalog item in ServiceNow

Introduction

TIP: Be sure that the catalog item is available to the public before using the public URL format. Test your link to be certain.

NOTE: These links are for askIT. Other areas using ServiceNow must change the host name (askit.ttu.edu) and service portal suffix (/sp) to match your college or department's service portal.

Instructions

Publicly viewable catalog items

Use the following format:

https://askit.ttu.edu/sp?id=sc_cat_item&sys_id=SYSID

Replace SYSID with the sys_ID of the catalog item.

Catalog items that require authentication

Use the following format:

https://askit.ttu.edu/saml_redirector.do?sysparm_uri=sp?id=sc_cat_item%26sys_id=SYSID

Replace SYSID with the sys_ID of the catalog item.

NOTE: This will require eRaider authentication even if the catalog item is marked as a "Public view" item, so only use this when the value in "Can read" is not "Public view".

Link to a catalog item from another catalog item or a knowledge article

Use the following format:

/sp?id=sc_cat_item&sys_id=SYSID

Replace SYSID with the sys_ID of the catalog item.

EXAMPLE: /sp?id=sc_cat_item&sys_id=3f8dff8f1b35c1105a13cbb5624bcb18

Do not use a full URL path beginning with http or https. In other words, use relative links instead of absolute links.

Do not specify a target when linking to resources inside ServiceNow, like a catalog item, from within ServiceNow. The target setting may read something like "Open link in".