Prompted to enroll in multifactor authentication when signing in to eBill


Symptoms

When signing in to eBill, you are prompted for multifactor authentication (MFA) enrollment.

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Cause

Effective November 4, 2024, MFA is required for eBill.

Resolution

Choose the method that you want to use for MFA.

EXAMPLE:

Choose "Google Authenticator" to set up any authenticator app that supports the industry standard RFC 6238 (TOTP). It does not have to be Google Authenticator. For instance, you can use the same Microsoft Authenticator app that you use for Microsoft MFA at TTU.

Open your authenticator app, choose to add a new account, and use the app to scan the QR code. Note the 6-digit code in the authenticator app and type it into the eBill screen. Then, click Verify.

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It is recommended to set up a backup MFA method in case your other method isn't available. To do this, click Setup Method.

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EXAMPLE:

Choose either text messaging or email. Then, type your phone number or email address, depending on the option you chose. Click Send Code.

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View your text messages or email account to obtain the code sent to you.

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Note the code sent to you in your text messages or email account. Then, type it into the eBill screen and click Verify.

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To complete the MFA setup process, click Continue.

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Outcome

You can sign in to eBill and use MFA to verify your identity.