Prompted to enroll in multifactor authentication when signing in to eBill


Symptoms

When signing in to eBill, you are prompted for multifactor authentication (MFA) enrollment.

Account Login with the Multi-Factor Authentication Enrollment page and the "Due to enhanced security" banner message being highlighted

Cause

Effective November 4, 2024, as posted in TechAnnounce, MFA is required for eBill.

Resolution

Choose the method that you want to use for MFA.

EXAMPLE:

Choose "Google Authenticator" to set up any authenticator app that supports the industry standard RFC 6238 (TOTP). It does not have to be Google Authenticator. For instance, you can use the same Microsoft Authenticator app that you use for Microsoft MFA at TTU.

Open your authenticator app, choose to add a new account, and use the app to scan the QR code. Note the 6-digit code in the authenticator app and type it into the eBill screen. Then, click Verify.

Multi-Factor Authentication Enrollment screen with the Google Authenticator option being selected, a sample six-digit verification code entered in the passcode field, and the Verify button highlighted

It is recommended to set up an alternate MFA method in case your other method isn't available. To do this, click Setup Method.

Multi-Factor Authentication Enrollment screen with the Setup method button highlighted

EXAMPLE:

Choose either text messaging or email. Then, type your phone number or email address, depending on the option you chose. Click Send Code.

Multi-Factor Authentication Enrollment screen with a phone number entered for text message verification and the Send Code button highlighted

View your text messages or email account to obtain the code sent to you.

Text message on a smartphone screen with a 6-digit Texas Tech University passcode for multi-factor authentication

Note the code sent to you in your text messages or email account. Then, type it into the eBill screen and click Verify.

Multi-Factor Authentication Enrollment screen with a verification code entered in the passcode field and the Verify button highlighted

To complete the MFA setup process, click Continue.

Multi-Factor Authentication Enrollment screen with the Continue button highlighted to complete the setup process

Outcome

You can sign in to eBill and use MFA to verify your identity.