Error: "More information required" when signing in using your eRaider account


Symptoms

When attempting to sign in to an online resource using your eRaider account, you receive the following message:

More information required

Your organization needs more information to keep your account secure

Microsoft Outlook More information required pop-up message

Cause

Microsoft multifactor authentication (MFA) is required when accessing some some services, and you do not have any MFA methods set up, such as the Microsoft Authenticator app.

Resolution

  1. Click Next on the message that you received.

    Microsoft Outlook More information required pop-up message with the "Next" button highlighted

  2. Download and install the Microsoft Authenticator app on your mobile device.

  3. Click Next.

    Microsoft Authenticator setup window with the "Start by getting the app" instructions and the "Next" button highlighted

  4. Follow the directions on your screen and your mobile device. Then, click Next again.

    Microsoft Authenticator setup window with the "Set up your account" instructions and the "Next" button highlighted

  5. In the Microsoft Authenticator app on your mobile device, enter the number seen on your screen.

    EXAMPLE: In the screenshot below, the number is 92. However, your number will likely be different and will vary each time.

    Microsoft Authenticator verification window with a prompt to enter the number for authentication

  6. Once you receive the indication that the notification was approved, click Next a final time.

    Microsoft Authenticator setup window with a green checkmark and "Notification approved" message with the "Next" button highlighted

  7. Click Done.

    Microsoft Authenticator setup completion window with a success message and the "Done" button highlighted

Outcome

You can sign in to services without receiving the "More information required" prompt.

IMPORTANT: Do not delete the Microsoft Authenticator app from your phone or replace your phone without having at least one alternative MFA method set up.