Error: "You can't reset your password because password writeback…"


When attempting to change your eRaider password through Microsoft 365, you receive the following message:

Get back into your account

We're sorry

You can't reset your own password because password writeback, how your password changes in the cloud are copied to your organization's on-premises system, isn't turned on for your organization.

You must contact your administrator to both reset your password and to check your organization's setup.

example screenshot


You must change your password through the eRaider Account Management System, not through Microsoft 365.


To change your password, follow the directions in one of the articles linked below.


Your eRaider password has been changed.