We are aware that some students occasionally receive a "spinning wheel" when registering for classes. We recommend the following steps if you encounter this problem or any other problem with the registration application. After each one of these steps, try again to see if it works. If it does not, proceed to the next step.

1) Refresh the page. In Windows, you can press Ctrl+F5 to refresh the page. On your Mac, you can press command+shift+R to refresh the page.

2) Register for classes directly through the registration portal (https://registration.texastech.edu).

3) Sign out of the registration system, wait one minute, and then sign in again.

4) Attempt to register for one course or a couple of courses at a time if you have courses with required labs/discussions.

5) Clear your browser cache, or try accessing the registration site through a different web browser. We have seen good results trying Microsoft Edge.

6) Ensure that you do not have any holds on your account preventing registration. For most holds, you will have to contact your advisor to have them removed.

7) Sometimes, third party anti-virus software, VPN connections, or firewalls will block access to the registration site. This is common with macOS when using Avast or AVG as your security software. Regardless of the software or VPN, please disable it temporarily and retry to see if that is the cause. (If that solves the problem, view our recommendations for anti-virus software.)

8) If you are still having difficulty registering for classes after trying all of the above steps, contact IT Help Central with the following information to help system administrators in the troubleshooting process:

• Screenshot of any errors (very important)
• What is the exact problem/symptoms that you are experiencing?
• Operating system name and version
• Browser name and exact version
• Your physical location (building and room, or if you were off campus)
• Network name (TTUnet, TTU Res Halls, Suddenlink home cable connection, Starbucks Wi-Fi, etc.)
• Type of network (wired vs. Wi-Fi)
• Exact date and time that the problem happened
• Exact URL from your browser address bar (some people go through Raiderlink while some go to a direct link)
• Did you use the search for registration or CRN or both?
• Did you use the planner?
• What was the longest time that you left the page loading before refreshing the browser?
• How many times did you refresh or sign back in?
• Exact error message text, if any