Symptoms
You receive the following message when attempting to sign in to eBill:
Invalid login credentials.
Cause
Cause #1
You are a student, but you are trying to sign in using the link intended for parents and other third-party users that you've authorized.
Cause #2
The student who granted access has removed the parent or other third party from accessing their eBill account.
Resolution
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Resolution for Cause #1
Make sure that you are signing in using the link for students. It reads "LOGIN & PAY STUDENTS".
If you still cannot sign in, close all of your browser windows. Then, try following our illustrated instructions on how to sign in to eBill as a student.
Resolution for Cause #2
Contact the student whose account you are trying to access; ask them to confirm their account to make sure that you still have access.
OUTCOME
You are able to sign in to eBill at TTU.