Application icons are not showing up in Citrix Workspace


Symptoms

Symptoms and environment include:

  • Placeholders for the various Citrix applications are there, but the icon/image is not showing up. It will either have a blackĀ X or a blank square box.
  • The placeholders still have the application description and applications still run as expected.
  • You are running a version of Citrix Receiver software older than Citrix Receiver 4.9 LTSR.

example screenshot

Cause

Incompatibility with older versions of the Citrix Receiver client software and the version of the Citrix XenApp server environment

Resolution

1) Uninstall Citrix Receiver.

2) Install the latest version of Citrix Workspace. Citrix Workspace has replaced Citrix Receiver.


The application icons will show as expected.