Error: "The specified account does not exist" when attempting to change your eRaider password through Windows


Symptoms

You receive the following error message when attempting to change your eRaider (ttu.edu domain) password through Windows:

The specified account does not exist.

Cause

The username you typed was not found in the ttu.edu Active Directory. However, regardless of whether the appropriate username was used, you will not have permissions to change your eRaider password through the Windows interface. eRaider passwords must be changed in the eRaider system, and the password will update on the ttu.edu domain automatically.

Resolution

  1. Change your eRaider password by using eRaider Account Manager.

  2. Wait at least five minutes for the password to synchronize from the eRaider system to the ttu.edu domain.

Outcome

You are able to sign in to your computer using the new password.