Symptoms
You receive the following message when attempting to set a new eRaider password using the Forgot Password feature:
You have not set contact information. Please contact your institution's IT customer support department.
Cause
You have not set a contact phone number for your eRaider account.
Resolution
No one at Texas Tech University or from anywhere else should ask for your password.
If you know your current password
Follow the steps to change your password through eRaider Account Manager (method C). The eRaider system will automatically prompt you to set contact information, after which you may change your password.
If you do not know your current password
Follow the procedure below, depending on your institutional affiliation.
TTUS and TTU
Please view the article Unable to reset eRaider password due to incorrect or inaccessible contact phone number.
TTUHSC El Paso
Outcome
After adding contact information to your account, you are able to set a new eRaider password.