Symptoms
You receive the following message when attempting to set a new eRaider password using the Forgot Password feature:
You have not set contact information. Please contact your institution's IT customer support department.
Cause
You have not set a contact phone number for your eRaider account.
Resolution
No one at Texas Tech University or from anywhere else should ask for your password.
TTUS and TTU
Please view the article Unable to reset eRaider password due to incorrect or inaccessible contact phone number.
TTUHSC
Contact the IT Solution Center at TTUHSC.
TTUHSC El Paso
Contact the IT department at TTUHSC El Paso.
OUTCOME
After adding contact information to your account, you are able to set a new eRaider password.