Cause
There may be multiple PIDMs in Banner or there may be multiple eRaider accounts under the student's name.
Resolution
Contact IT Help Central for assistance. IT Help Central has standard processes for consolidating multiple entries in Banner and/or eRaider for the same person.
OUTCOME
If the student had multiple PIDMs in Banner or multiple eRaider accounts, they will be able to access services normally after the records are consolidated.