Error: "Failed to convert" when sending an attached .docx or .xlsx file through UC Fax Services


You receive the following message when attempting to send an attached .docx or .xlsx file while using UC Fax Services:

PH_result_error | Failed to convert ([filename].docx).


PH_result_error | Failed to convert ([filename].xlsx).

example screenshot

example screenshot


This service is not configured to convert these two file types. Users would need to first convert them to a PDF before attaching to send.


Convert these files by saving them as a PDF before attaching to send.