Symptoms
You receive the following message when attempting to send an attached .docx or .xlsx file while using UC Fax Services:
PH_result_error | Failed to convert ([filename].docx).
or
PH_result_error | Failed to convert ([filename].xlsx).
Cause
This service is not configured to convert these two file types. Users would need to first convert them to a PDF before attaching to send.
Resolution
Convert these files by saving them as a PDF before attaching to send.