Troubleshooting TechMail problems on your Android device


Cause

Various

Resolution

Make sure you have an active Internet connection by checking to see if you can access websites. Next, try restarting your device, and afterwards check your TechMail account's configuration in the Mail app.

NOTE: Android is highly customizable and may look different depending on your manufacturer. The steps below may vary for different devices.

1) Open your default web browser and make sure that you have an established Internet connection by browsing to several websites. Try both TTU and non-TTU websites (i.e., https://www.ttu.edu and https://www.google.com). If your Internet connection is not active, you will not be able to send email messages using the Mail client. Resolve the Internet connection problem first, and then proceed with these steps if needed.

2) Try powering down your device and then turning it back on.

3) Once you are certain that your Internet connection is working successfully, go to your Email app and ensure that the Mail settings are correct for your TechMail account.

3a) Open the Email app.

example screenshot

3b) Tap the menu button (hamburger icon).

example screenshot

3c) Tap the settings cog (gear icon).

example screenshot

3d) Tap your account.

example screenshot

3e) Scroll down and tap Exchange server settings.

example screenshot

3f) Correct any information that you need to update, and then tap Done.

example screenshot


OUTCOME

You are able to send and receive TechMail from your Android device.

Workaround

You may access TechMail through Outlook on the web using your default web browser.