Symptoms
You receive the following message when trying to authorize submitted materials:
NOT AUTHORIZED
Your account is not authorized to process your request. If you believe this is a mistake please contact the office of graduate studies at your local campus.
Error Reference Number: ETD-2346-Y4YEYQ
To report this issue: http://www.tdl.org/support/helpdesk/
Additional support material can be found on the Vireo Wiki or by contacting support@tdl.org.
Cause
Possible problem with your account
Resolution
Contact IT Help Central for assistance. IT Help Central will assign a request or incident in your name to system administrators.
OUTCOME
Someone will investigate the problem and contact you with more information.