Error: "Server Error in '/team' Application" when signing in to TEAM


Symptoms

You receive the following message when attempting to sign in to http://team.texastech.edu:

Server Error in '/team' Application.

ORA-20100: TTU_TEAM_HR.getEntity Failed ORA-01403: no data found
ORA-06512: at "TTU_ITIS_UTIL.TTU_TEAM_HR", line 4297
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Data.OracleClient.OracleException: ORA-20100: TTU_TEAM_HR.getEntity Failed ORA-01403: no data found
ORA-06512: at "TTU_ITIS_UTIL.TTU_TEAM_HR", line 4297
ORA-06512: at line 1

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[OracleException (0x80131938): ORA-20100: TTU_TEAM_HR.getEntity Failed ORA-01403: no data found
ORA-06512: at "TTU_ITIS_UTIL.TTU_TEAM_HR", line 4297
ORA-06512: at line 1
]
System.Data.OracleClient.OracleConnection.CheckError(OciErrorHandle errorHandle, Int32 rc) +309421
System.Data.OracleClient.OracleCommand.Execute(OciStatementHandle statementHandle, CommandBehavior behavior, Boolean needRowid, OciRowidDescriptor& rowidDescriptor,
System.Data.OracleClient.OracleCommand.ExecuteNonQueryInternal(Boolean needRowid, OciRowidDescriptor& rowidDescriptor) +431
System.Data.OracleClient.OracleCommand.ExecuteNonQuery() +115
BannerSQL.getEntity(String eRaiderId) +353
HRLookup.Entity(String eRaiderId) +35
UserDataClass.seteRaiderData(eRaiderClass eRaider, Boolean checkForEntity) +262
UserDataClass..ctor(String eRaiderIn, Boolean checkForEntity) +52
AppControl.NewSession(String UID) +71
AppControl..ctor(Page pageIn, String ScreenName, String ScreenTitle, String eRaiderID) +69
Logon.Page_Load(Object sender, EventArgs e) +342
System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +14
System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +35
System.Web.UI.Control.OnLoad(EventArgs e) +99
System.Web.UI.Control.LoadRecursive() +50
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +627

example screenshot

Cause

Individuals not employed by Texas Tech cannot be granted access to the TEAM app.

Resolution

For items normally handled through the TEAM app, please contact IT Help Central.


OUTCOME

IT Help Central can assign a request in your name to system administrators who can assist.