Message in FootPrints indicates that System__b__I__bOwner and Root__bCause fields are mandatory


Symptoms

You receive a message similar to the following when attempting to save a FootPrints issue:

Your input had the errors listed below. Please fix them and click the Save button again.
--The "System__b__I__bOwner" field is mandatory. You must fill it in.
--The "Incident__bOwner" field is mandatory. You must fill it in.
--The "Root__bCause" field is mandatory. You must fill it in.

example screenshot

Cause

You did not complete one or more of the following required fields:

  • System | Owner
  • Incident Owner
  • Root Cause

Resolution

Go to the Incident Mgt tab and complete the System | Owner, Incident Owner, and Root Cause fields.


OUTCOME

You will be able to successfully save the issue.

TIP: To see a brief definition of each of these fields, please visit https://www.footprints.ttu.edu/MRcgi/ttuprod/ithc/helptext/incident.htm.