You receive the following message in Raiderlink:

The login process for Raiderlink and WebRaider has encountered an error. Please report this to the Help Desk or try again.
Please include this timestamp when reporting your problem: Day Mon Date Time TimeZone Year

Simultaneous multiple user access into Raiderlink gives users an error message.

This may be due to a problem with the eRaider Web Sign-in service.

Please contact IT Help Central with the exact details of the error message, the date/time the error occurred, and what browser and operating system you were using at the time.

OUTCOME

IT Help Central will investigate the problem. They may assign a request or incident in your name to system administrators for further review.