Error: "That Microsoft account doesn't exist" when signing in to Skype


You receive the following message when attempting to sign in to Skype:

That Microsoft account doesn't exist. Enter a different email address or get a new account.

example screenshot


The Skype software was unable to find a Microsoft account matching the email address you typed.


Any links or information in this article are merely provided as a convenience or informational resource. They do not imply nor represent an endorsement by Texas Tech University or its affiliates. For additional assistance, please contact the manufacturer/provider of the product/service or your preferred third-party support provider.

Use the full email address for your Microsoft account as the username. If you have questions about your Microsoft account, please contact Microsoft.

If you are attempting to sign in to TTU Unified Communications, you must use the Skype for Business software rather than the consumer version of Skype.


You will be able to sign in to Skype.