Columns for customer issue history in FootPrints take up limited space on screen


Symptoms

When you view the issue history for a customer, the columns take up a limited amount of space. Even when you increase the size of the columns, they only take away space from the existing columns; the total width of all the columns together cannot be increased.

example screenshot

Cause

This is a confirmed defect in FootPrints Service CoreĀ 11.6.x.

Resolution

There is no known resolution at this time.

Workaround

Use the advanced search feature at the top of your home screen in FootPrints to search for issues related to this customer.


OUTCOME

The search results will appear at the bottom of your home screen with more space allocated for column data.