Error: "It looks like there's already an account with user@ttu.edu" when signing up for a Microsoft application


Symptoms

You receive the following error when trying to sign up for a Microsoft application that supports both personal and work/school accounts:

It looks like there's already an account with some.user@ttu.edu. If it's you, go back and sign in. Otherwise, choose another username.

Microsoft Create Account window with an error message indicating an existing account

Cause

Around 2016, Microsoft merged their cloud identity systems. Students and employees will not be able to use their work/school email accounts to create a personally owned Microsoft account (ending in @ttu.edu). However, some apps support the use of work/email accounts and would not require you to sign up for them again.

Resolution

Sign in to the Microsoft application using your existing account instead of creating a new account.

Outcome

The message will no longer occur.