Network port is physically damaged and needs repair


Symptoms

The plug in the wall where you connect your Ethernet cable is sometimes called an outlet, plug, drop, or port. Occasionally, a port will have sustained obvious physical damage and need repairs.

EXAMPLE:

example photo

Cause

Various

Resolution

Contact IT Help Central with the following information:

  • Location (building and room number)
  • Last known hardware address which connected to the port, if available
  • Outlet ID (EXAMPLE: In the photo below, the cable is plugged in to Outlet 107-a1. Observe that the "107-a" comes from the label and the "1" comes from the numeral next to the port.)

example photo

Outcome

The appropriate personnel will contact you and your network outlet will be repaired.