"Most Recent Description and Resolution" field gets updated unexpectedly in FootPrints Service Core


When you save an issue in FootPrints, the "Most Recent Description & Resolution" gets updated even though you didn't click inside the field and make any changes. This has the effect of showing that the previous person's update to an issue was made by you.


There is a bug in FootPrints Service CoreĀ 11.6.x.


There is no known resolution at this time.


1) Click Preferences in the upper right-hand corner of your FootPrints home screen.

example screenshot

2) Under the Issue Page tab, disable the setting labeled "Edit Most Recent Description & Resolution". Then, click SAVE.

example screenshot

TIP: If you need to edit the Most Recent Description & Resolution occasionally, you may re-enable this setting temporarily, edit the issue in question, and then disable the setting in Preferences again.