Error: "Enter your user ID in the format…" when signing in to eRaider services


Symptoms

When attempting to sign in to eRaider-authenticated services, you receive the following message:

Enter your user ID in the format "domainuser" or "user@domain".

example screenshot

Cause

You must type your username in the correct format.

Resolution

Please ensure that you are using the correct format for your username and password.


OUTCOME

You will be able to sign in using your eRaider account.