Error: "Sorry, the account used to log in is not managed by eRaider" when trying to sign in to eRaider Web Sign-In (eRWS) with a domain-only account


Symptoms

When trying to log in to eRaider Web Sign-in with a domain-only account, you receive the following error:

Sorry, the account used to log in is not managed by eRaider

Sorry, the account used to login in is not managed by eRaider If you suspect fraudulent activity, contact your appropriate institution's Help Desk For Assistance Contact TTU - IT Help Central HSC - IT Solution Center

Cause

You cannot use eRaider Web Sign-in with an account that only exists on the TTU or TTUHSC domain (for example, a functional or service account).

Resolution

Try signing in using your personal eRaider account.

Outcome

You will be able to access the service.