Error: "An error has occured during authentication" when signing in to eRaider Account Manager


Symptoms

You receive the following error when attempting to sign in to eRaider Account Manager:

An error has occured during authentication. Please close all your browser windows and try again. If the problem persists, contact your institution's appropriate Help Desk.

example screenshot

Cause

Unknown

Resolution

Please contact ITĀ Help Central for assistance in troubleshooting this error.