Symptoms
When attempting to sign in to your eRaider account, you receive the following error:
Account is not active
Cause
Cause #1
The account owner has never gone through the initial account setup process.
Cause #2
The account's password and contact phone number were erased by support personnel, due to a request from the account owner, and after verifying the account owner's identity.
Resolution
Go through the account setup process.
Outcome
You are able to sign in to your account.