You receive the following message when setting your eRaider password:

Account is not active

Cause #1

The account owner has never gone through the initial account setup process.

Cause #2

The account's password and contact phone number were erased by support personnel, due to a request from the account owner, and after verifying the account owner's identity.

Go through the account setup process.

Outcome

You are able to sign in to your account.