Error: "You have not set contact information" when looking up your eRaider username


You receive the following message when attempting to use the Forgot username feature at

You have not set contact information. Please contact your institution's IT customer support department.

example screenshot


You have not set a contact phone number for your eRaider account. Most likely, this is because your eRaider account has not been set up yet.


Go through the process to set up your account for the first time.


The setup process will prompt you for contact information.