When trying to access Raiderlink, you receive one of the following error messages:

HTTP Status 500 - eRaider authentication failed, elu:your_eRaider_username, elk:some_numbers, ip:your_IP_address

type Exception report

message eRaider authentication failed, elu:your_eRaider_username, elk:some_numbers, ip:your_IP_address

description The server encountered an internal error that prevented it from fulfilling this request.

exception

These errors may occur when Raiderlink is unable to confirm the IP address of the browser session. This can happen due to the following:

Cause #1: Multiple simultaneous network connections

This is typically if you have one wired connection and one wireless connection at the same time.

EXAMPLE: When a TTU owned laptop is connected to the TTUnet Wireless network and then docked at a docking station that is connected to the TTUnet Wired network.

Cause #2: IP address manipulation

This can happen if you're using TOR, stealth browsing, proxies, etc.

Cause #3: Third-party VPN services

Sometimes this problem can be caused by a third-party VPN service.

Resolution for Cause #1 (Multiple simultaneous network connections

Disconnect from one of the extra Internet connections.

Resolution for Cause #2 (IP address manipulation)

Disable any IP manipulating software (such as TOR, stealth browsing, etc.) If you are unaware of any such software, or if on a network service provider that forces all traffic through a proxy, please use a TTUnet VPN connection.

Resolution for Cause #3 (Third-party VPN services)

Disable the third-party VPN service and try again.