• Unable to open a link in Blackboard Learn
• Unable to open a link to a file

The problem can be caused by a pop-up blocker or anti-virus program.

Temporarily disable any pop-up blockers that you have and/or disable your anti-virus software temporarily. If you confirm that this fixed the problem, seek a long-term solution. Here are ideas to try for long-term solutions:

• Switch to a different anti-virus software version or vendor.
• Switch to a different pop-up blocker version or vendor.
• Uninstall the pop-up blocker software and re-install it.
• Uninstall the anti-virus software and re-install it.
• Check the documentation from the provider of the software to see if there's a way to configure it to prevent it from interfering with your links.

OUTCOME

You will be able to access the link in Blackboard.