Google Chrome shows a black screen in Windows


Symptoms

Google Chrome shows a black screen when opening any website.

example screenshot

Cause

Unknown

Resolution

Resolution A: Disable hardware acceleration

A1) Create a Chrome shortcut on your Desktop (if you don't already have one).

A2) Right-click the shortcut and choose Properties.

example screenshot

A3) Click the Shortcut tab.

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A4) Under the "Target" section, add the following text:

 -disable-gpu

NOTE: Be sure to add the space at the beginning of the text, just before the hyphen.

example screenshot

A5) Click Apply, and then click OK.

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A6) Open Chrome and click the "More" icon in the upper right-hand corner (vertical ellipsis button).

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A7) Click Settings.

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A8) Scroll the the bottom of the page and click Advanced.

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A9) Under the "System" section, find Use hardware acceleration when available and click the toggle to disable it.

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A10) Exit all Chrome browsers and open a new browser.

If Resolution A does not work, move on to Resolution B.

Resolution B: Disable plug-ins

B1) Open Chrome, and click the "More" icon in the upper right-hand corner (vertical ellipsis button).

example screenshot

B2) Point to More tools, and then click Extensions.

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B3) Disable all extensions by clicking the toggle beside each one.

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B4) Exit all Chrome browsers and open a new browser.


OUTCOME

You are able to use Chrome normally.