• There could be a problem with the programming of the web application which you are trying to access.
• You may not have permissions to access the application.
• Your password might have expired.
• You may not be typing your username or password correctly.
• There may be a browser session problem.
• Other software on your computer may be interfering with authentication.
• A network problem may have occurred.

1) Close all of your browser windows.

2) Re-open your browser and go directly to https://eraider.ttu.edu.

3) Click the button to manage your account.

4) Sign in with your username and password. Ensure you are typing your username and password according to the official guidelines.

5) Once you are at the eRaider Account Manager, type the address for the web application into your browser's address bar and press Enter/return.

6) If you are still unable to sign in, check to see if your password has expired.

7) Try basic browser troubleshooting.

8) Try using a different Internet provider or network connection.

9) Temporarily disable any firewall, anti-virus, or other security software to see if it's interfering with the connection.

10) Contact the department, college, or division which oversees the web application you are trying to access. Provide as many of the following details as you can:

• the exact error message that you received, if any;
• a screenshot of the symptoms that you experienced;
• your eRaider username;
• what hardware and software you are using (e.g., Dell OptiPlex 7000 running Windows 11 and Chrome Version 120.0.6099.234);
• the URL (address) of the website that you were trying to access; and
• the date and time that the problem occurred.

NOTE: If the application is managed by the TTUS or TTU IT Divisions, or if you are not certain who manages it, you may contact IT Help Central with these details.

OUTCOME

You are able to sign in successfully.