You receive the following message in Citrix Workspace in macOS:
Incorrect user name or password
You did not enter your username in the format ttu\your_eRaider_username.
1) Click OK on the error message window.
2) Sign in using your eRaider credentials. Be sure to type ttu\ in front of your username.
NOTE: You must type your eRaider username, not your TechMail address.
You will no longer receive the error message in Citrix Workspace stating "Incorrect user name or password".