Symptoms
When you sign in to eRaider Account Manager, the MyWeb service may not be available. Access to other services may also be affected.
NOTE: You may find that you can still access MyWeb services as normal, but the option to activate it as a new user will simply be removed from eRaider Account Manager.
You are unable to access the IT Online Software Store; or if you can sign in, you cannot see all expected software.
Cause
Access to IT services is functioning as designed. If you are on academic suspension, you may lose access to certain IT services.
Resolution
Resolve the suspension.
Outcome
Access to the services will return automatically once the suspension is lifted.