Error: "Invalid User Information" when attempting to reset eRaider password


When using the Forgot Password feature of eRaider, you receive the following error message after submitting your information:

Invalid User Information

example screenshot


The username and date of birth that you entered do not match any account in the eRaider Account Management System (eRAMS).


No one at Texas Tech University or from anywhere else should ask for your password.

1) Verify that you are typing the appropriate username with no spaces before or after the username.

TIP: A username is not the same as an email address. For instance, your TechMail address might be while your eRaider username may be jdoe.

2) Verify that you are typing the appropriate date of birth.

The month is first, then the day, and then the year.

Make sure that you use two digits for the month, two digits for the day, and four digits for the year.


You are able to set a new eRaider password.