Error: "Cannot Get Mail" or "The connection to the server failed" on your iPhone or iPad


Symptoms

You receive the following error message on your iPhone or iPad:

Cannot Get Mail

The connection to the server failed.

example screenshot

Cause

Your device was not able to make a successful connection to the TechMail servers.

Resolution

Go through our troubleshooting guide for TechMail problems on iPhone or iPad.

OUTCOME

You are able to successfully send and receive email on your iPhone or iPad.