Unable to sign in using your eRaider account because of inaccessible or incorrect multifactor authentication (MFA) set up in your Microsoft account at TTU.

Various

EXAMPLE #1: You had the Microsoft Authenticator app set up on your cell phone, but the device is damaged beyond repair. Or, you replaced your phone and no longer have access to the old phone. You did not set up another MFA method.

EXAMPLE #2: You registered a phone number to authenticate using voice calls, but you switched phone numbers. The previous number is still registered in Microsoft MFA. You did not set up another MFA method.

EXAMPLE #3: You changed your TechMail address. The previous TechMail address is the one registered in the Microsoft Authenticator app. You did not set up another MFA method.

EXAMPLE #4: You deleted the Microsoft Authenticator app from your phone. You did not set up another MFA method.

IMPORTANT: These can all be avoided if you set up an alternative method for authentication as a back up, or by backing up the Authenticator app. If you have an alternative method for authentication as a back up, you can use the backup method to sign in to aka.ms/mfasetup and update your main authentication method.

1) Follow the steps to set up Microsoft MFA. Try to add another method for signing in, if possible.

NOTE: If you have trouble with MFA because you recently changed your TechMail address, try obtaining a verification code using your Microsoft Authenticator app. This should be possible even if the Authenticator app gives you errors or appears not to work in most cases. See How to: Use Microsoft multifactor authentication (MFA), step 4, section D, for guidance. If you were able to get it work, temporarily add a new MFA method. Then, remove your Authenticator app from the list and re-add it.

2) If you are unable to update your MFA methods through the previous step, please contact your institution's IT service desk:

• TTU: IT Help Central
• TTUHSC: IT Solution Center
• TTUHSC El Paso: IT Help Desk

Outcome

The appropriate IT support group will assist you with the process of verifying your identity to help you gain access to signing in.