Error: "We can't connect to the server" in Skype for Business on your iPhone or iPad


Symptoms

You receive the following message in Skype for Business on your iPhone or iPad:

We can't connnect to the server. Check your network connection, advanced options and try again.

example screenshot

Cause

Your device may be experiencing network connectivity problems or the Unified Communications services at Texas Tech University may be experiencing problems.

Resolution

1) Make sure that your device has an Internet connection and that you are able to access resources at TTU. One way to verify this is to sign in to eRaider Account Manager in a browser like Safari. If you can sign in to eRaider Account Manager, you are able to access TTU sites over the Internet.

2) Make sure that you are using the correct username and password. Signing in to eRaider Account Manager (previous step) will verify this. You should be signing in to Skype for Business using your TechMail address (e.g., jane.doe@ttu.edu) as the username and your eRaider password as the password.

3) If you continue to experience problems, contact IT Help Central with the exact error message you are receiving. IT Help Central will assign a request or incident in your name to system administrators for review.


OUTCOME

You can sign in and use TTU Unified Communications on your iPhone or iPad.