Error: "Cannot Add Account" in Citrix Workspace on your iPhone


You receive the following message in Citrix Workspace on your iPhone:

Cannot Add Account

All stores in the discovery document have been loaded.

example screenshot


You attempted to sign in using your TechMail address as the username.

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Sign in using your eRaider username as the username and your eRaider password as the password.

NOTE: Type your username in the format ttu\your_eRaider_username (e.g., ttu\jdoe).

example screenshot


You are able to use Citrix Workspace without receiving the error message.