Symptoms
You receive the following error message when setting up your eRaider account or when setting your contact phone number in eRaider Account Manager:
Invalid US Phone Number!
EXAMPLE: From eRaider Account Set-Up screen
EXAMPLE: From eRaider Account Manager
Cause
The phone number must be typed without the country code, and it must include all ten digits of the US phone number.
NOTE: In order to maintain an eRaider account, it is necessary to have a contact number capable of receiving either SMS text messages or automated voice calls. There are no alternatives to this policy. For more information. please view our list of ideas for fulfilling the requirement for an eRaider contact phone number.
Resolution
No one at Texas Tech University or from anywhere else should ask for your password.
Type all 10 digits of the US number without the country code and without spaces or special characters.
EXAMPLE: For the number 1-806-555-1234, you would type 8065551234.
Outcome
The error message disappears automatically when the phone numbers are typed in the correct format and you click into another field or click a blank area of the web page.