Proctorio pre-test fails at "Desktop" check on your Mac


Symptoms

When attempting to use Proctorio in Blackboard on a Mac, you are unable to pass the "Desktop" portion of the pre-test.

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Cause

Screen recording is not enabled for Google Chrome.

Resolution

1) Open System Preferences.

2) Click Security & Privacy.

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3) Click Screen Recording. Then, check the box for "Google Chrome".

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4) When prompted with "Google Chrome will not be able to record the contents of your screen until it is quit", click Quit Now.

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OUTCOME

You will have enabled screen recording for Google Chrome and Proctorio should pass the pre-test.