Cause
Unknown
Resolution
For customers who are unable to access Blackboard Learn outside of the TTU network despite troubleshooting, please view the knowledge article How to: Sign in to Blackboard Learn without an eRaider password.
Workaround
If you are unable to access Blackboard Learn from an off-campus network, please try the following steps:
1) Make sure you can sign in to eRaider Account Manager at https://eraider.ttu.edu/.
2) Make sure that you're using the correct URL, https://ttu.blackboard.com.
3) If you're connected to a VPN connect, try disconnecting.
4) If you're connected to both a wireless and wired network, try disconnecting from one of them and use either wired only or wireless only.
5) Try standard browser troubleshooting, such as clearing history, cookies, and cache; or try resetting the browser, etc.
If you have tried these steps and are still unable to access Blackboard, please contact ITĀ Help Central.