You did not receive a TechAlert notification or it was delayed.

There are multiple potential causes:

• The phone number stored in the TechAlert system does not match the phone number that you're using.
• You are in an area where your device does not have cellular reception.
• Your device is in airplane mode or has the cellular radio disabled.
• There is a problem with your telephone service provider.
• Emails and text messages may be blocked or sent to a "junk" folder by software on your device or by your service provider.
• If you got a new mobile device or erased your device, you may not have reinstalled the BlackBerry AtHoc mobile app.
• The BlackBerry AtHoc mobile app may not have permissions on your device to display notifications.
• Your device may have a "do not disturb" or "focus" mode enabled to silence all notifications or particular types of notifications.
• A problem with hardware or software on your device may be preventing delivery.
• This may be due to a problem with the vendor service that Texas Tech University uses for sending the alerts.

1) Double-check the phone number and/or email address to ensure that it's correct in the TechAlert system.

2) If the message was expected to be delivered via push notification to your mobile app:

• Ensure that the BlackBerry AtHoc app is installed on your device.
• Check your operating system's settings to make sure that notifications are allowed for the BlackBerry AtHoc app.
• Make sure you have not enabled a "do not disturb", "focus", or other mode that would prevent the notifications from being shown.
• Restart your device.
• Toggle airplane mode on and then off again. This will cycle the cellular and Wi-Fi radios on your mobile phone. Once your device connects to the Internet, pending push notifications will be delivered.
• Verify that your device has an active connection to the Internet.
• You may wish to consider receiving notifications via email, voice call, or text message from TechAlert instead of or in addition to the mobile app.

3) If the message was expected to be delivered via voice call or text message:

• Restart your device.
• Toggle airplane mode on and then off again. This will cycle the cellular radio on your mobile phone. Once your device connects to the cellular network, pending text messages and voicemail messages will be delivered.
• To test voice calls, see if you are able to place and receive phone calls at your current location. This will confirm that your phone service is working.
• To test text messages, see if you are able to send and receive text messages at your current location. (It must be SMS text messages, not iMessages or some other Internet-based service that is similar or related to cellular text messaging.)
• Check with your device's manufacturer to find out if your device accepts SMS text messages.
• If you do not currently have cellular service or are in a location with poor reception, try again when service improves, or move to an area with better reception.
• If email is an option for you, you may wish to configure your TechAlert settings to send you emails (instead of or in addition to text messages or voice messages).
• You may wish to install the BlackBerry AtHoc mobile app instead of or in addition to voice calls or text messages.

4) There are some items that may be worth checking with your cellular service provider. These include:

• Confirm that SMS text messaging is enabled on your account and for your specific phone number. You may need to subscribe to a text messaging plan with your carrier in order to receive or reply to text messages.
• Check whether you have security software or an app which filters junk text messages; try disabling the software or looking in a location titled something like "spam texts" or "SMS junk".
  • How to check blocked or filtered messages on iPhone
  • Outside of the phone settings, major carriers typically have a feature to block or filter spam calls or texts on the account itself. You should sign in to your carrier account and consider disabling this service (at least temporarily) in case it is blocking the TechAlert calls or texts.
  • There are apps that can be installed to block spam calls or texts. Please verify that you don't have something like that installed on your device. If so, temporarily disable it until you receive the message.
• If you are outside of the United States, check with your carrier that you are enabled to receive US-based SMS texts and voice calls.
• Check with your carrier that short codes are enabled.
• Ask the carrier to research further by providing them with the date and time when the message was sent.

5) You may have another device or service that receives your messages, such as a tablet or laptop. Try checking that device for the message. For instance, if you have text message forwarding set up on your iPhone, you can receive your text messages on your Mac or iPad. Cellular carriers may also have apps or websites where one can view one's text messages, such as T-Mobile DIGITS. Look for such alternatives to find the message.

6) If you are unable to receive a voice call, please use the text message option or mobile app as a workaround, if possible.

7) If the message was expected to be delivered via email:

• Look in your spam/junk folder for the email message.
• Search in your entire mailbox for ttuemergencyalert@ttu.edu.
• You may wish to try receiving a text message, voice call, or mobile app notification instead of using email.

8) To help ensure that future alerts are delivered, use the contact card at https://www.ttu.edu/techalert/images/techalert.vcf to add TechAlert to your contacts. This will indicate to your various devices that the sender is safe.

If you want to manually add the information to your contacts or to a spam-filtering app, it is as follows:

• Phone numbers:
  • 806-774-9336
  • 28462
  • 73101
• Email addresses:
  • ttuemergencyalert@ttu.edu

Outcome

You are able to receive TechAlert messages.