IT Help Central offers Walk-up Services which provides the following:

• Learn cybersecurity awareness first-hand in a one-on-one environment, including how to remove viruses and spyware from your computer.
• Learn to install software and operating system updates and troubleshoot computer performance problems.
• Learn to set up wireless network connections and other TTU resources on your computer.
• Learn to install TTU site-licensed software except for operating systems.
• Obtain recommendations for further assistance.

NOTE: When you bring your computer in for assistance, you should expect to stay with your computer at all times.

Who is supported

Currently-enrolled TTU students

Walk-Up Services are available to TTU students not living in residence halls. (If you live in a residence hall, IT Help Central can request that Residence Hall Support come directly to your room. However, residence hall students who do decide to come to Walk-up Services will always be provided the same service as other students.

Current TTU and TTUS faculty and staff

Walk-up Services are available for faculty and staff using personally-owned equipment. Texas Tech-owned equipment should not be brought in for Walk-up Services, but rather those problems should be addressed using your college/department's IT support services or IT Help Central's On-site Services.

TTU and TTUS retired faculty and staff

Walk-up Services is available for retired faculty and staff. However, IT Help Central will not be able to provide any site-licensed software for retirees, as it is not covered under TTU's software agreements with the vendors. The exception is if you are in a working retiree status that gives you access. You can check https://eraider.ttu.edu to see if you have access to the licensed software.

NOTE: TTUHSC students, faculty, and staff should seek assistance from the IT Solution Center at TTUHSC.

Before coming to Walk-up Services

Before bringing your computer to IT Help Central's Walk-up Services, please ensure you are able to sign in to your computer successfully.

TIP: You can take the following steps to expedite your experience at our Walk-up Services locations, but they are not required:

• Contact IT Help Central prior to bringing in the computer in order to expedite the troubleshooting process.
• All operating system updates should be current.
• Anti-virus software on Windows computers should be installed and up-to-date

We recommend using your operating system's built-in security features (e.g., Windows Defender Antivirus) or an anti-virus product of your choosing. Additionally, a program such as Malwarebytes (free download) can be used for anti-malware.

NOTE: Malwarebytes should not be installed on TTU-owned devices.

Location

IT Help Central has two Walk-up Services locations:

ASC

Our entrance is on the northwest corner of the Administrative Support Center (ASC), the same building as Transportation & Parking Services. The address is 407 Flint Ave in Lubbock, TX.

SUB

Our location is in the basement of the Student Union Building (SUB), in Room 010. The SUB is at the intersection of 15th St and Akron Ave in Lubbock, TX.

Hours

To view our hours of operation, please visit https://www.depts.ttu.edu/ithelpcentral/hours.

How long it takes and what services are available

The following chart gives a rough estimate of the time needed to accomplish certain services. These estimates are provided as a courtesy to help you determine the amount of time you will need to set aside for your visit to IT Help Central.

Installing some updates, particularly Windows updates, can take several hours. It is advisable to not begin installing these updates more than a few hours before our Walk-up Services area closes, especially for desktop computers which cannot be shut down or unplugged while updates are in progress.

If IT Help Central is unable to resolve your issue within two hours, recommendations for further support will be made.

Unsupported issues

Some issues are unsupported directly by our Service Desk at Walk-up Services and may require that you seek help from a third-party support provider.

Other support resources

When the resources at Walk-up Services have been exhausted, further support from other providers may be needed. IT Help Central can help you assess the situation to see what the best support option may be.

For students, the colleges and departments at TTU offer varying levels of support to their students. Contact your college/department for more information.