Any problem

When was the last time this worked? Has it ever worked?

Name and version (macOS, Windows) of email client software (this would be the browser if Outlook on the web is being used)

Name and version (macOS, Windows) of operating system

Are all updates installed for email client software (macOS, Windows)?

Are all updates installed for operating system (macOS, Windows)?

If Microsoft Outlook on Windows is being used, is Cached Exchange Mode enabled?

Does the same thing happen on another computer? Another network connection? Another OS user profile on the same computer? Another Outlook profile (macOS and Windows only)?

Wired or wireless connection, and name of network

Sign-in difficulty or account problems

When did you first set up the eRaider account?

When did you last set your password?

Can you sign in to eRaider Account Manager?

When did you first set up the mailbox (create the email address)?

Slowness

Does the slowness mentioned have reference to the delivery of email or the interaction with the email client software?

If wired connection, check the speed and duplex settings on the network adapter.