How to: Troubleshoot problems connecting to a Windows PC using Microsoft Remote Desktop Connection


1) Verify the full computer name of the remote computer, and make sure that it is typed correctly in your Remote Desktop client software.

2) Make sure that both computers are connected to the Internet.

3) When configuring the Remote Desktop Connection, make sure that the username fields are configured as either your full TechMail address (e.g., or, for users with no TechMail access, (e.g.,

4) Make sure that a firewall on both the client or on the remote computer are not blocking the connection.


You are able to connect to the remote computer.